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Shipping Policy

Last Updated: May 2026

Phire Gigno Limited ("PhiréGigno," "the company", "we", "us").

Order Processing

All orders are processed within 2–5 business days, excluding weekends and public holidays.

  • Archival Preparation: Original artworks undergo a final quality inspection and archival stabilisation before dispatch.

  • Tracking: Original artworks shipped via express courier will receive a confirmation email with a secure tracking link once dispatched. For open editions or items fulfilled through our logistics partners, tracking availability varies by destination and carrier. Where tracking is available, you will be notified by email.

Shipping Origins and Global Fulfilment

  • Original Artworks: Shipped directly from the Artist's studio, primarily from Nigeria or the United Kingdom, via express courier.

  • Studio Reproductions: Fulfilled through our production partners and dispatched from the facility nearest to your delivery address to reduce transit times.

  • Shipping Restrictions: We are currently unable to ship to the following jurisdictions: Afghanistan, Belarus, Côte d'Ivoire, Cuba, DR Congo, Iran, Iraq, Liberia, Myanmar, North Korea, Russia, Sudan, Syria, Ukraine (including occupied territories), and Zimbabwe.

Delivery Estimates

The following are estimated timeframes from dispatch. All estimates are subject to carrier performance, customs clearance, and destination country conditions.

  • Original Artworks: 4–5 business days via express courier.

  • Studio Reproductions: 4–11 business days depending on destination and format.

  • Nigerian Export Clearance (NCMM): Original artworks dispatched from Nigeria are subject to mandatory inspection and certification by the National Commission for Museums and Monuments (NCMM). Whilst we facilitate all necessary permit applications, this government-mandated process typically adds 3–7 business days to our standard processing time. You will be notified once your acquisition has received its official Clearance Permit.

  • Bespoke Delivery Notice: For all custom, commissioned, or bespoke works, delivery timelines are estimates and remain fully subject to the Artist's production schedule.

Shipping, Risk, and Title

  • Shipping & Customs: We are pleased to provide complimentary shipping worldwide on all original artworks and studio print editions. The price displayed at checkout is fully inclusive of local or international courier transit to your destination.

    Please note that complimentary shipping does not include local import fees, customs clearances, or administrative duties levied by your country's border authorities. These regional charges remain the sole responsibility of the Buyer upon arrival.

  • Transfer of Title: Legal ownership (Title) of the artwork or item passes to the Buyer only once Phire Gigno Limited has received payment in full.

  • Transfer of Risk: Notwithstanding the transfer of title, the Risk of Loss or Damage remains with the Company until the item is physically delivered into the possession of the Buyer or a person identified by the Buyer to take possession of it.

Customs, Duties, and Import Taxes

  • Buyer Responsibility: Import duties, VAT, and local customs clearance fees are determined by the destination country and are the sole responsibility of the Buyer.

  • Regulatory Compliance: In accordance with international trade rules, previous de minimis exemptions (e.g., the EU €150 threshold) have been removed. Every international parcel may be subject to a flat customs handling fee plus local VAT or tax upon entry to your country.

  • Non-Payment and Abandonment: If a shipment is returned to our studio or fulfilment centres due to a Buyer's non-payment of customs fees, the Buyer will be held fully responsible for all return shipping costs and a 15% administrative fee.

Shipping Address Accuracy

Phire Gigno Limited is not responsible for delays or losses caused by incorrect or incomplete address information provided at checkout. Any additional costs for courier redirection or re-shipping due to customer error will be borne entirely by the customer.

Damaged or Lost Shipments

Please inspect your order immediately upon physical receipt.

  • Visible Packaging Damage: If the external packaging or crate arrives visibly damaged, please explicitly note this with the courier upon signing for the delivery.

  • Inspection and Reporting Window: To align with our Returns and Art Preservation Policy, any damage to artworks must be reported to the studio in writing within 72 hours of confirmed delivery.

  • Evidence Required: Claims must be submitted to studio@phiregigno.com within the applicable window, accompanied by a continuous unboxing video (where external packaging damage is suspected) and high-resolution photographs of the packaging and the item. Please refer to our Returns and Art Preservation Policy for full evidentiary requirements.

Contact Details

For all enquiries regarding logistics, delivery, or tracking, please contact:

Phire Gigno Limited
Studio: NAF Harmony Estate, Port Harcourt, Rivers State, Nigeria.
Email: studio@phiregigno.com

WhatsApp: +44 75383 55543

Phone: +234 8037462887

Policy Revisions and Governing Terms

Phire Gigno Limited reserves the right to modify these policies at any time without prior notice. Any updates will be effective immediately upon posting to the Website. For any given acquisition, the active terms and conditions at the exact time of purchase shall govern that transaction. Continued use of the Website or subsequent acquisitions of artworks following any updates constitutes your explicit agreement to be bound by the revised policies for all future transactions.