Widerrufsrecht
Returns and Art Preservation Policy
Last Updated: May 2026
1. Final Sale Framework & Archival Integrity
At Phire Gigno Limited ("PhiréGigno," "the company", "we", "us"), we handle each artwork (original paintings, limited edition prints, and open edition prints) with the utmost care. All sales of original paintings, limited edition prints, and open edition prints are considered final from the exact moment payment is processed.
Due to the singular nature of original works, the strict edition integrity of limited prints, and the made-to-order production of all print editions, we do not accept returns, cancellations, or exchanges for change of mind.
Orders cannot be cancelled during processing, transit, or after delivery, and no items can be reintroduced into our inventory.
Collectors are highly encouraged to thoroughly review all dimensions, materials, edition details, and presentation specifications prior to acquisition.
1b. Branded Merchandise
Branded merchandise (including but not limited to tote bags, journals, calendars, and greeting cards) is produced to order by our fulfilment partner and is final sale for change of mind.
Where a customer has selected personalisation or customisation options, the item is additionally exempt from return or exchange on the basis that it has been produced to individual specifications. However, damage or defect claims remain valid regardless of customisation.
However, if any branded merchandise item — whether standard or customised — arrives with a manufacturing defect or print error, we will offer a replacement or refund provided you contact us at studio@phiregigno.com within 7 days of delivery with:
- Your order number
- Clear photographs of the defect
Approved remedies will be processed within 14 business days. We do not require return of defective merchandise items.
Note: Slight colour variations between screen and print are inherent to the print-on-demand process and do not constitute a defect.
2. Custom, Commissioned, and Bespoke Works (Artworks)
All custom orders, site-specific commissions, and bespoke works are strictly non-refundable and final sale from the moment the initial deposit or payment is processed.
Artistic Interpretation: Because bespoke works rely on artistic interpretation, claims of "material difference" or aesthetic dissatisfaction are explicitly excluded from remedies.
Approval Process: Final approval of a commissioned work occurs prior to dispatch (via digital proof or studio viewing). Once approved and dispatched, no claims, returns, or adjustments will be entertained.
Cancellation & Forfeiture: If a collector elects to cancel a commission or states they no longer want the work prior to dispatch, all funds paid up to that date are strictly non-refundable and forfeited to the studio to cover specialised archival materials, studio time, and administrative overhead. Phire Gigno Limited is under no obligation to deliver the unfinished or rejected work if a cancellation is initiated by the buyer.
3. Limited Exceptions: Damage or Misrepresentation (Artworks)
A remedy or return authorisation for artworks (originals and print editions) may be considered exclusively in rare instances where:
- The artwork arrives physically damaged due to transit.
- The artwork delivered is a completely incorrect item, or possesses a physical dimensional discrepancy exceeding 7% of the stated catalogue specifications.
Note: Styled, contextual, or lifestyle marketing images do not constitute grounds for a misrepresentation claim. Please endeavour to thoroughly review all dimensions, materials, edition details, and presentation specifications prior to acquisition.
4. Rigid Claim Requirements & Evidence (Artworks)
Please inspect your shipment immediately upon delivery. To initiate a transit damage or misrepresentation claim, you must contact studio@phiregigno.com within 72 hours of confirmed delivery with the following evidence:
- Proof of Purchase: Your original invoice number, order confirmation email, or digital receipt issued by Phire Gigno Limited.
- Unboxing Video: Clear, continuous, high-resolution video of the unboxing process (mandatory if external packaging damage is suspected).
- Photographs: High-resolution photos of the external crate/packaging, the internal protective buffers, and the affected artwork area.
- Packaging Retention: You must retain all original packaging materials. Disposal or destruction of the shipping crate or packing materials prior to written claim resolution will completely void your eligibility for a remedy.
5. Exclusions from Claims (Artworks)
Phire Gigno Limited accepts no liability for damage resulting from:
- Improper handling, unpacking, or mounting after delivery.
- Contact with skin oils on unframed works on paper.
- Environmental exposure (including, but not limited to, extreme humidity, temperature fluctuations, or direct UV light).
- Third-party framing, alteration, or restoration.
6. Resolution Framework
Where a claim is verified and approved in writing by the studio, Phire Gigno Limited will determine the appropriate resolution (refund or partial refund).
Print Editions: To maintain accurate accounting of all prints and strict edition numbering for limited edition prints, replacement prints are never automatically processed. If a remedy requires a new print, the original order will be refunded and a separate order must be placed.
Secondary Market Protection: We reserve the right to require the secure return of an original artwork via our designated fine art courier prior to issuing any refund, safeguarding the Artist's secondary market.
Branded Merchandise: Where a defect claim is approved, a replacement or refund will be issued within 14 business days. Return of the defective merchandise item is not required.
Processing: Refunds are issued strictly to the original payment method within 14 business days of the studio receiving the returned work or confirmed delivery.
7. Authorised Return Logistics
If a return is explicitly approved in writing by the studio, the following strict conditions apply:
- The artwork must be dispatched within 7 days of return approval.
- The artwork must be returned in its flawless original condition, enclosed in its original fine art packaging.
- The buyer assumes all return shipping costs and must ensure the artwork is fully insured for its aggregate retail value during transit. The buyer retains liability for the work until it is safely received by our studio. We do not charge restocking fees.
Unauthorised returns sent without a prior written Return Merchandise Authorisation (RMA) from the studio will be rejected at delivery.
8. United Kingdom & European Union Consumers
For merchandise purchased online and shipped to consumers residing within the UK or European Union, you possess a statutory right to cancel or return your order within 14 days of delivery without justification.
Exemptions: This statutory right does not apply to:
- Original paintings, limited edition prints, and open edition prints, which are made-to-order and cannot be reintroduced into inventory.
- Custom, commissioned, or bespoke works, or items clearly personalised to your specifications.
- Branded merchandise (including tote bags, journals, calendars, and greeting cards), which is produced specifically to order and is exempt from the statutory right of withdrawal under applicable UK and EU consumer law.
Condition for Return: To exercise this right where applicable, items must be returned completely unused, in their flawless original condition, with all internal protective layers (including undisturbed glassine or specialised art wrapping) completely intact, and accompanied by proof of purchase. The buyer bears the direct cost of fully insured return shipping.
Policy Revisions and Governing Terms
Phire Gigno Limited reserves the right to modify these policies at any time without prior notice. Any updates will be effective immediately upon posting to the Website. For any given acquisition, the active terms and conditions at the exact time of purchase shall govern that transaction. Continued use of the Website or subsequent acquisitions of artworks following any updates constitutes your explicit agreement to be bound by the revised policies for all future transactions.
Contact
For all enquiries regarding care, acquisition, or policy details, please contact:
Email: studio@phiregigno.com Phone: +44 75383 55543